Our Guarantee
Sales to Individuals (Patients, Family Members, Caregivers):
Satisfaction Guarantee:
- All Products: If you are not 100% satisfied with your purchase from Saebo you can return your item(s) for a full refund on the product cost (the price of shipping is excluded) within 30 days of purchase. The refund is made on the product cost, and we will not return the cost of shipping the product to you but we will cover the cost to ship the product back!
- Selected Products: Try it Risk-Free for 30 Days: This special offer is currently offered on the SaeboFlex, SaeboReach, SaeboGlove, SaeboStretch, SaeboStim Micro, SaeboStim One, SaeboStim Spa, Saebo Mirror Box, and SaeboStep products for patients within the United States. Only available on SaeboFlex, SaeboReach, SaeboGlove, SaeboStretch, SaeboStim Micro,Saebo Mirror Box, and SaeboStep in Canada. For patients outside of the US and Canada, this special offer only applies to the SaeboGlove, SaeboStretch, and SaeboStep. This program allows you to wear or use the product in your home to determine whether the product will meet your needs. We offer free returns and exchanges for patients within the United States ONLY.
- United States Orders: You may return these items for any reason whatsoever for a 100% refund of the product cost only. All we ask is that you contact us within 30 days if you wish to request a refund or exchange.* Please allow 5-7 business days for processing and 2-4 days for shipping. Products are typically delivered within 7-10 business days.
- Canadian Orders: Not all products are available for Canadian delivery. Please check product descriptions for details.
- All Orders over $100: $25 Flat Rate Shipping (shipped via UPS Expedited Service and includes all customs and duties with typical delivery times of 3 to 4 days).
- All Orders under $100: $15 Flat Rate Shipping (shipped via USPS, customer must pay customs and duties upon delivery, with typical delivery times of 5 to 10 days).
- Returns: Please reach out to us directly at (888) 284-5433 to discuss your return options.
International Orders: Not all products are available for international delivery. Please check product descriptions for details.
- Flat rate shipping fee of $50 USD. VAT and duty fees not included.
- Please refer to our Customs Clearance Guidelines prior to placing your order. Due to the high cost of return shipping to the US and the unreliability of certain international delivery services, we cannot offer free returns and exchanges on international orders.
- Please call +1-888-284-5433 or email [email protected] for more information.
Quality Guarantee:
- We guarantee all our products to be free from manufacturing defects and will replace any defective item for a full 12 months from the date of purchase.
- If the defective item is no longer available, a refund will be issued.
- This guarantee only applies to purchases made directly from Saebo. If the original purchase was made from a retailer other than Saebo, Inc., please contact that retailer for further assistance.
Returns & Exchanges:
- For all returns and exchanges, please contact us at 888-284-5433 (Monday-Friday, 9-5 Eastern). Upon authorization, we will issue you a return authorization number. For items that qualify for free return shipping (e.g., Risk-Free Trials and defective items under warranty, US Patients Only), we will issue you a UPS return label.
- Make sure the merchandise is in its original packaging, and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing barcodes.
- You may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a dropbox. To find the nearest authorized shipping location, please visit www.ups.com.
- For items that do not qualify for free return shipping: After you receive your return authorization number, you may return the item(s) using the shipper of your choice (e.g., UPS, FedEx, or US Postal Service) to Saebo, Inc, 1624 Cross Beam Dr., Suite A, Charlotte, NC 28217-2873. In addition to following the instructions above, please be sure to include your name and return merchandise authorization on a piece of paper inside the box.
Refunds:
- After you deliver your item to UPS, it may take 4-10 business days for your return to reach our distribution center in Charlotte, NC.
- Upon receipt and inspection of your authorized return (usually within 3 business days), your refund will be processed and automatically applied to your credit card or original method of payment within 7 days.
- Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
*Individuals will be limited one “Try it Risk-Free” trial per product. Saebo reserves the right to decline any trial request for any individual for any reason (including but not limited to clinical contraindications) and may further limit the number of trials occurring for any one individual occurring simultaneously. Additional restrictions may apply, please contact us for completed details.
Sales to Hospitals, Clinics, and other Healthcare Providers:
Terms of sale to healthcare providers vary by product, please contact us for details before purchase.
